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Our approach prioritizes the protection of your brand equity. We recognize the importance of maintaining positive relationships with your customers, even during the collections process. Our CAREfirst philosophies combine traditional customer care strategies with our collections expertise to ...ACA).Blog - Simulated Learning Approach
Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.Blog - Subrogation Solutions That Perform
The pivot of the business process outsourcing (BPO) industry to a remote workforce introduced many potential security risks. Applying lessons learned from years of experience deploying work-from-home solutions, Afni put the right people, tools, and processes in place to safeguard our client ...mers.Blog - Celebrate the season with our 2024 holiday video!
Holiday cheer is in the air at Afni! This year, employees from different departments across Mexico, the Philippines, and the United States came together to recite our special holiday poem, “‘Twas the Night Before Year End at Afni.” Experience the joy and creativity of our team as we ce...year!Blog - Clearing the Backlog
Skillfully negotiate non-standard carrier-to-carrier subrogation files.Blog - Right Start Methodology: Success From The Start
Launch a new inbound consumer collections program with no interruption to service delivery or results.Contact Us
Collections-related Inquiries Need to connect with our collections team about your account? Contact Us 866-352-0479 Toll Free recoveryteam@afni.com Afni, Inc. PO Box 3517, Bloomington, IL 61702 Manage your Account Online www.afnicollections.com Important Note Regarding Collection-...arty.Blog - Collections with a friendly (inter)face
Everyone agrees there are benefits to connecting with customers in their channel of choice. Consumer collections are no different. When Afni introduced live chat to a collection program, the results we saw were impressive.Health Plan
Blue Cross Blue Shield of IL creates and publishes machine-readable files on behalf of Afni, Inc. health plan. To link to the files, please click on the URL provided: https://bcbsil.com/asomrf?EIN=371105130Blog - Collaboration Drives Results
In 2005, leaders from a Top 10 P&C insurance company met with Afni to discuss options for improving their insurance subrogation recoveries. Fifteen years and additional services later, the partnership is still going strong.
