Our approach prioritizes the protection of your brand equity. We recognize the importance of maintaining positive relationships with your customers, even during the collections process. Our CAREfirst philosophies combine traditional customer care strategies with our collections expertise to ensure we take care of people and deliver results.
Leveraging data is a key component of our strategy. Combining advanced data analysis and predictive modeling with our desk-level collection techniques, we shed light on your customer profiles and behavior to drive greater recoveries.
The way we communicate with your customers is crucial. We cater to their preferences and ensure a comfortable channel for interaction, whether it be through phone conversations, web chats, or simple text reminders. By accommodating their needs, we maximize each consumer account and safeguard your valuable customer relationships when working on your behalf.
Remaining Compliant
Our compliance program develops core values, promotes professionalism and integrity, and fosters a culture of compliance, as well as monitors state and federal legislation and regulatory matters. We abide by the Fair Debt Collection Practices Act and the Telephone Consumer Protection Act (TCPA) and are active members of the Association of Credit and Collection Professionals (ACA).
