Insights

Skillfully negotiate non-standard carrier-to-carrier subrogation files....

Skillfully negotiate non-standard carrier-to-carrier subrogation files.

Afni CISO Brent Deterding is featured in Interface Magazine - Technology and Fin...

Afni CISO Brent Deterding is featured in Interface Magazine - Technology and FinTech explaining how to position security and cyber effectiveness as a critical business enabler.

In 2005, leaders from a Top 10 P&C insurance company met with Afni to discuss op...

In 2005, leaders from a Top 10 P&C insurance company met with Afni to discuss options for improving their insurance subrogation recoveries. Fifteen years and additional services later, the partnership is still going strong.

A top 10 P&C Auto Insurance carrier was experiencing a backlog of arbitrations, ...

A top 10 P&C Auto Insurance carrier was experiencing a backlog of arbitrations, but they were hesitant to outsource the work from their internal team. When they decided to give it a try, Afni proved they made the right decision in bringing their work to the experts. They got expert results.

The pivot of the business process outsourcing (BPO) industry to a remote workfor...

The pivot of the business process outsourcing (BPO) industry to a remote workforce introduced many potential security risks. Applying lessons learned from years of experience deploying work-from-home solutions, Afni put the right people, tools, and processes in place to safeguard our client partners and their customers.

Everyone agrees there are benefits to connecting with customers in their channel...

Everyone agrees there are benefits to connecting with customers in their channel of choice. Consumer collections are no different. When Afni introduced live chat to a collection program, the results we saw were impressive.

Connect the five steps of sales to drive stronger, lasting performance....

Connect the five steps of sales to drive stronger, lasting performance.

Drive top line revenue and strengthen the value of online experiences through ch...

Drive top line revenue and strengthen the value of online experiences through chat.

Reduce time to proficiency and allow learners to experience their first interact...

Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.

Launch a new inbound consumer collections program with no interruption to servic...

Launch a new inbound consumer collections program with no interruption to service delivery or results.