Communications
Telecommunications, wireless, internet, and cable/satellite companies constantly face intense competition in every aspect, whether it's acquiring new customers, developing innovative products, bundling attractive packages, or making compelling offers. But here's the thing – we thrive amidst these pressures.
Our unwavering focus on delivering an exceptional customer experience sets us apart. It's no wonder we consistently achieve exceptional net promoter scores, and ultimately, witness a surge in revenue per customer. Simply put, we outshine our rivals and smash the goals we set in collaboration with our partners.
We tirelessly work towards augmenting the value of online purchases, swiftly resolving billing issues, and effectively recovering a greater amount of outstanding debt. It's all part of our commitment to empowering communications companies, enabling them to extract more value from their relationships and optimize their operational processes.
Insurance Solutions
From licensed sales and unlicensed policy and claim support to full subrogation management and premium collections, we help insurance companies get more from policyholder relationships and their own operational processes.
At Afni, we partner with you to tackle your most pressing issues, leveraging our unique and proven expertise to deliver intelligent and innovative solutions across your business that impresses customers, improves processes, and helps you achieve exceptional business results.
We're a long-time member of the National Association of Subrogation Professionals (NASP) and partner on ongoing education, training, and sharing of industry information. We also engage with market-leader RegEd to manage compliance with state licensing requirements and continuing education.
Healthcare
We hear it all the time. Hospitals, clinics, medical groups, and insurance companies are struggling to balance the realities of shrinking budgets with the necessity of exceptional patient care and staffing support.
As your patients and policyholders move through their experiences with medical care, we're here to help care for them as much as you do. Through our contact center and back office operations, we help healthcare companies manage patient relationships from start to finish.
From appointment setting and following up on insurance claims to supporting talent acquisition and contract placement, an Afni solution will protect your brand equity and reduce operational costs.
Financial Services
Enhancing efficiency, safeguarding against cyber threats, improving the customer experience, and reducing costs are just a few of the challenges leaders in the financial services industry face today.
Overcoming these hurdles is a passion and strength we've garnered for many decades. Whether we're consulting customers on the right financial product to fit their needs, managing and negotiating payments, or teaching users how to self serve, we help you stay ahead in the market.
Our CAREfirst philosophy, innovation, and refined processes allow us to protect brand equity while maintaining compliance and mitigating risk. Your reward is long-term customer loyalty.
