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• Collections

  Our approach prioritizes the protection of your brand equity. We recognize the importance of maintaining positive relationships with your customers, even during the collections process. Our CAREfirst philosophies combine traditional customer care strategies with our collections expertise to ...ACA).

• Blog - Southeast Tucson steps up for MS Walk!

  We walked for MS (Multiple Sclerosis)! Our Southeast Tucson team joined hundreds at Reid Park to support the annual MS Walk.

• Blog - Simulated Learning Approach

  Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.

• Blog - Subrogation Solutions That Perform

  The pivot of the business process outsourcing (BPO) industry to a remote workforce introduced many potential security risks. Applying lessons learned from years of experience deploying work-from-home solutions, Afni put the right people, tools, and processes in place to safeguard our client ...mers.

• Blog - Better Begins Here!

  At Afni, we have your hand in every step of the way to becoming better—better for our clients and their customers.

• Blog - Security as a Business Enabler

  Afni CISO Brent Deterding is featured in Interface Magazine - Technology and FinTech explaining how to position security and cyber effectiveness as a critical business enabler.

• Blog - Arbitrations That Pay

  A top 10 P&C Auto Insurance carrier was experiencing a backlog of arbitrations, but they were hesitant to outsource the work from their internal team. When they decided to give it a try, Afni proved they made the right decision in bringing their work to the experts. They got expert results.

• Blog - Collections with a friendly (inter)face

  Everyone agrees there are benefits to connecting with customers in their channel of choice. Consumer collections are no different. When Afni introduced live chat to a collection program, the results we saw were impressive.

• Blog - Enhanced Sales Training

  Connect the five steps of sales to drive stronger, lasting performance.

• Blog - Clearing the Backlog

  Skillfully negotiate non-standard carrier-to-carrier subrogation files.