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• Blog - Snowflake Tree makes holiday wishes come true!

  Helping members of the Afni family in need is a holiday tradition at Afni. This year, our employees' generosity will help make the holidays a bit merrier for over 1,000 kids in our extended family. Simply amazing.

• Collections

  Our approach prioritizes the protection of your brand equity. We recognize the importance of maintaining positive relationships with your customers, even during the collections process. Our CAREfirst philosophies combine traditional customer care strategies with our collections expertise to ...ACA).

• Blog - Arbitrations That Pay

  A top 10 P&C Auto Insurance carrier was experiencing a backlog of arbitrations, but they were hesitant to outsource the work from their internal team. When they decided to give it a try, Afni proved they made the right decision in bringing their work to the experts. They got expert results.

• Blog - Simulated Learning Approach

  Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.

• Blog - Subrogation Solutions That Perform

  The pivot of the business process outsourcing (BPO) industry to a remote workforce introduced many potential security risks. Applying lessons learned from years of experience deploying work-from-home solutions, Afni put the right people, tools, and processes in place to safeguard our client ...mers.

• Blog - Enhanced Sales Training

  Connect the five steps of sales to drive stronger, lasting performance.

• Blog - Clearing the Backlog

  Skillfully negotiate non-standard carrier-to-carrier subrogation files.

• Blog - Collaboration Drives Results

  In 2005, leaders from a Top 10 P&C insurance company met with Afni to discuss options for improving their insurance subrogation recoveries. Fifteen years and additional services later, the partnership is still going strong.

• Blog - Better Begins Here!

  At Afni, we have your hand in every step of the way to becoming better—better for our clients and their customers.

• Blog - Collections with a friendly (inter)face

  Everyone agrees there are benefits to connecting with customers in their channel of choice. Consumer collections are no different. When Afni introduced live chat to a collection program, the results we saw were impressive.