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• Blog - Afni visits Parroquia Santa Maria Goretti

  Afni helps to share warmth and compassion in Monterrey.

• Collections

  Our approach prioritizes the protection of your brand equity. We recognize the importance of maintaining positive relationships with your customers, even during the collections process. Our CAREfirst philosophies combine traditional customer care strategies with our collections expertise to ...ACA).

• Blog - Better Begins Here!

  At Afni, we have your hand in every step of the way to becoming better—better for our clients and their customers.

• Blog - Afni promotes Kathy Poley to COO

  We’re delighted to announce the promotion of Kathy Poley to the position of Chief Operations Officer (COO). From her start on a call center floor to roles in client services and strategic planning, she’s proven to be a high performing leader who delivers results and build strong relationships.

• Acquisition and Growth

  Take it a Step Further We understand the importance of nurturing relationships from the very beginning. Our sales strategies ensure that new customers feel well-informed, welcomed, and valued. By providing timely assistance, tips, and follow-ups on product features and other relevant topics...ness.

• Blog - Arbitrations That Pay

  A top 10 P&C Auto Insurance carrier was experiencing a backlog of arbitrations, but they were hesitant to outsource the work from their internal team. When they decided to give it a try, Afni proved they made the right decision in bringing their work to the experts. They got expert results.

• Blog - Simulated Learning Approach

  Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.

• Blog - Right Start Methodology: Success From The Start

  Launch a new inbound consumer collections program with no interruption to service delivery or results.

• Blog - Together, we grow!

  We’ve opened the doors to our new site at SM City Fairview!

• Blog - Subrogation Solutions That Perform

  The pivot of the business process outsourcing (BPO) industry to a remote workforce introduced many potential security risks. Applying lessons learned from years of experience deploying work-from-home solutions, Afni put the right people, tools, and processes in place to safeguard our client ...mers.