First Party Consumer Collections: Digital Engagement
What We Do → Customer Lifecycle Solutions → Consumer Collections
When Customer Accounts are Past Due, We're Here to Help
We outperform our competitors and in-house centers through innovation and focus. In fact, we're usually in the top spot when competing with other agencies. We're pretty proud of that and fight to stay in the top position. Partner with us for consumer collections if you need to:
- Reduce days outstanding
- Lower the cost per account
- Improve cash flow
- Protect your brand
How We Do It
It's important to protect your brand equity while recovering past-due account balances. We get it.
- We care about your customers. Our CAREfirst philosophies blend traditional customer care strategies with our collections expertise. Protecting your brand, even when collecting on a past due account, is important. We take care of people and get results.
- We use data to your advantage. Our data scientists collaborate with experts in academia and business. Together, they create industry-leading models that bring your customer profiles and behavior into focus.
- We use contact channels in smart ways. How your customers prefer to interact with us matters. We're here to help them with their bill in the most comfortable channel possible. Some customers want a phone conversation. Others may prefer chatting over the web. Maybe a text reminder is all that's necessary. We make it all happen.
When we go to work on your behalf, you get the most out of each consumer account and protect your healthy customer relationships.
