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• Blog - Afni promotes Kathy Poley to COO

  We’re delighted to announce the promotion of Kathy Poley to the position of Chief Operations Officer (COO). From her start on a call center floor to roles in client services and strategic planning, she’s proven to be a high performing leader who delivers results and build strong relationships.

• Collections

  Our approach prioritizes the protection of your brand equity. We recognize the importance of maintaining positive relationships with your customers, even during the collections process. Our CAREfirst philosophies combine traditional customer care strategies with our collections expertise to ...ACA).

• Blog - Honoring the remarkable achievements of our first-

  We’re thrilled to announce the first generation of REACH program participants!

• Blog - Afni proudly opens our newest site in the Philippi

  We officially opened our newest site in the Philippines with a Grand Launch event. Find out more about the site here.

• Blog - Snowflake Tree brightened holidays for 1,000+ kids

  Afni employees' generosity made the holidays brighter for more than 1,000 children.

• Environmental Responsibility Policy

  Promotion of Sustainable Consumption Policy Communicate to employees periodically about Electronic Recycle and Employee Shred days. Partner with vendors to offer a toner and battery disposal/recycling program to Illinois locations. Default print settings default Multi-Functional Devices...lace.

• Blog - Afni joins 2025 SANDS Walk for Down Syndrome

  Our Tucson team continues its tradition of supporting the SANDS Walk to spread awareness of Down syndrome. This year, we joined hands with families and advocates to help create a world where everyone feels valued and supported. It was a celebration of inclusion, awareness, and community spirit.

• Blog - Snowflake Tree 2024: A season of giving and joy!

  Afni employees' incredible generosity made the holidays brighter for countless children in our extended family. Discover how their kindness spread joy and magic in this heartwarming recap.

• Monterrey

  You’re more than a job title and a scheduled work week. We get it. Come be part of the Afni family and fuel your passion for work and life. We are a U.S.-based global contact center company with more than 85 years of experience. Our clients are among the world’s best companies a...y Now

• Blog - Simulated Learning Approach

  Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.