Resources

Judy Volk rejoins Afni as Vice President of Client Services and Operations, Subrogation

September 3, 2024

We’re excited to share that Judy Volk is rejoining Afni on September 3 as Vice President of Client Services and Operations, Subrogation.

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Judy Volk rejoins Afni as Vice President of Client Services and Operations, Subrogation

September 3, 2024

We’re excited to share that Judy Volk is rejoining Afni on September 3 as Vice President of Client Services and Operations, Subrogation.

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Utilizing Analytics and AI in Performance Management

June 26, 2024

In today's customer-centric business environment, contact centers are crucial touchpoints between companies and their customers. Ensuring high performance and efficiency is essential, and Afni leverages analytics and AI to drive behaviors that enhance the customer experience.

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Utilizing Analytics and AI in Performance Management

June 26, 2024

In today's customer-centric business environment, contact centers are crucial touchpoints between companies and their customers. Ensuring high performance and efficiency is essential, and Afni leverages analytics and AI to drive behaviors that enhance the customer experience.

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Afni employees level up their careers with Indiana Tech!

May 22, 2024

Our U.S. employees have boosted their careers and earned degrees, thanks to our empowering partnership with Indiana Tech! Offering scholarships, tuition reimbursement, and flexible online learning, we make education accessible for everyone. Read their inspiring stories here!

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Afni employees level up their careers with Indiana Tech!

May 22, 2024

Our U.S. employees have boosted their careers and earned degrees, thanks to our empowering partnership with Indiana Tech! Offering scholarships, tuition reimbursement, and flexible online learning, we make education accessible for everyone. Read their inspiring stories here!

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Highlights from the Philippine's ACE Awards

April 26, 2024

Enjoy our highlight reel from the Philippine's annual Afni Champion Employee (ACE) awards ceremony, recognizing outstanding performance and contributions over the past year.

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Highlights from the Philippine's ACE Awards

April 26, 2024

Enjoy our highlight reel from the Philippine's annual Afni Champion Employee (ACE) awards ceremony, recognizing outstanding performance and contributions over the past year.

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Afni expands operations in PH with new site in Santa Rosa, Laguna

April 13, 2024

Afni marked a significant company milestone today with the opening of its newest site in Laguna. It is currently the third office in the Philippines and the very first located outside of Metro Manila.

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Afni expands operations in PH with new site in Santa Rosa, Laguna

April 13, 2024

Afni marked a significant company milestone today with the opening of its newest site in Laguna. It is currently the third office in the Philippines and the very first located outside of Metro Manila.

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Rising P-Pop Band Alamat Rocks Afni's Santa Rosa Launch

April 13, 2024

Rising Filipino pop group Alamat brought electrifying energy to the grand opening of Afni's newest site in Laguna, turning the event into a celebration of Filipino talent and the country's thriving business process outsourcing (BPO) industry.

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Rising P-Pop Band Alamat Rocks Afni's Santa Rosa Launch

April 13, 2024

Rising Filipino pop group Alamat brought electrifying energy to the grand opening of Afni's newest site in Laguna, turning the event into a celebration of Filipino talent and the country's thriving business process outsourcing (BPO) industry.

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Better Begins Here!

February 1, 2024

At Afni, we have your hand in every step of the way to becoming better—better for our clients and their customers.

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Better Begins Here!

February 1, 2024

At Afni, we have your hand in every step of the way to becoming better—better for our clients and their customers.

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Afni celebrates Grand Opening in Monterrey, brings job opportunities

January 19, 2024

Afni celebrated the opening of its first office in Mexico as part of its ongoing global expansion strategy to better support clients and provide more job opportunities.

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Afni celebrates Grand Opening in Monterrey, brings job opportunities

January 19, 2024

Afni celebrated the opening of its first office in Mexico as part of its ongoing global expansion strategy to better support clients and provide more job opportunities.

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Happy Holidays from Afni

December 21, 2023

The 2023 holiday music video is here! Prepare for some surprise moves, loads of holiday spirit, and a fun seasonal celebration sure to make you smile and laugh.

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Happy Holidays from Afni

December 21, 2023

The 2023 holiday music video is here! Prepare for some surprise moves, loads of holiday spirit, and a fun seasonal celebration sure to make you smile and laugh.

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Mike Schwermin and Khalid Khursheed earn promotions!

December 20, 2023

Exciting news! We’re thrilled to announce the well-deserved promotions of two incredible leaders who've helped shape our success: Mike Schwermin and Khalid Khursheed.

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Mike Schwermin and Khalid Khursheed earn promotions!

December 20, 2023

Exciting news! We’re thrilled to announce the well-deserved promotions of two incredible leaders who've helped shape our success: Mike Schwermin and Khalid Khursheed.

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Afni celebrated Family Day 2023 at Star City!

October 31, 2023

Family Day 2023 was full of thrilling rides, delectable treats, spooky activities, costume contests, most importantly, quality time with loved ones!

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Afni celebrated Family Day 2023 at Star City!

October 31, 2023

Family Day 2023 was full of thrilling rides, delectable treats, spooky activities, costume contests, most importantly, quality time with loved ones!

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Joint Press Release: Afni expands Fairview site operations; QC Gov to help strengthen BPO community

October 23, 2023

Afni unveiled a new floor at its Fairview office on Friday as it scales operations in the Philippines.

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Joint Press Release: Afni expands Fairview site operations; QC Gov to help strengthen BPO community

October 23, 2023

Afni unveiled a new floor at its Fairview office on Friday as it scales operations in the Philippines.

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Afni expands global footprint with new office in Monterrey, Mexico

August 1, 2023

Afni has announced the opening of its first office in Mexico, marking a significant milestone in its ongoing global expansion strategy. The new office in Monterrey is a testament to Afni's commitment to delivering exceptional customer experiences and further strengthening its presence in key markets.

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Afni expands global footprint with new office in Monterrey, Mexico

August 1, 2023

Afni has announced the opening of its first office in Mexico, marking a significant milestone in its ongoing global expansion strategy. The new office in Monterrey is a testament to Afni's commitment to delivering exceptional customer experiences and further strengthening its presence in key markets.

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Celebrating award-winning employees at the Annual ACE Awards Banquet!

May 18, 2023

On Saturday, April 22, we hosted our Annual ACE Awards Banquet at The Elements at Centris in Quezon City. The night was a smashing success – truly an evening of glitz, glamour, camaraderie, and celebration of our highest-achieving and longest-tenured employees.

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Celebrating award-winning employees at the Annual ACE Awards Banquet!

May 18, 2023

On Saturday, April 22, we hosted our Annual ACE Awards Banquet at The Elements at Centris in Quezon City. The night was a smashing success – truly an evening of glitz, glamour, camaraderie, and celebration of our highest-achieving and longest-tenured employees.

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Honoring the remarkable achievements of our first-generation REACH participants

May 5, 2023

We’re thrilled to announce the first generation of REACH program participants!

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Honoring the remarkable achievements of our first-generation REACH participants

May 5, 2023

We’re thrilled to announce the first generation of REACH program participants!

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Snowflake Tree makes holiday wishes come true!

December 21, 2022

Helping members of the Afni family in need is a holiday tradition at Afni. This year, our employees' generosity will help make the holidays a bit merrier for over 1,000 kids in our extended family. Simply amazing.

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Snowflake Tree makes holiday wishes come true!

December 21, 2022

Helping members of the Afni family in need is a holiday tradition at Afni. This year, our employees' generosity will help make the holidays a bit merrier for over 1,000 kids in our extended family. Simply amazing.

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Clearing the Backlog

October 24, 2022

Skillfully negotiate non-standard carrier-to-carrier subrogation files.

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Clearing the Backlog

October 24, 2022

Skillfully negotiate non-standard carrier-to-carrier subrogation files.

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Together, we grow!

October 22, 2022

We’ve opened the doors to our new site at SM City Fairview!

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Together, we grow!

October 22, 2022

We’ve opened the doors to our new site at SM City Fairview!

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An Enchanting Adventure at Family Day!

September 30, 2022

Family Day 2022 was an enchanting experience perfect for kids of all ages!

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An Enchanting Adventure at Family Day!

September 30, 2022

Family Day 2022 was an enchanting experience perfect for kids of all ages!

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Afni proudly opens our newest site in the Philippines

August 23, 2022

We officially opened our newest site in the Philippines with a Grand Launch event. Find out more about the site here.

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Afni proudly opens our newest site in the Philippines

August 23, 2022

We officially opened our newest site in the Philippines with a Grand Launch event. Find out more about the site here.

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Security as a Business Enabler

August 17, 2022

Afni CISO Brent Deterding is featured in Interface Magazine - Technology and FinTech explaining how to position security and cyber effectiveness as a critical business enabler.

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Security as a Business Enabler

August 17, 2022

Afni CISO Brent Deterding is featured in Interface Magazine - Technology and FinTech explaining how to position security and cyber effectiveness as a critical business enabler.

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Introducing Rex Schaeffer, VP of Legal and Chief Compliance Officer

August 2, 2022

Rex Schaeffer joins the Afni family as Vice President of Legal and Chief Compliance Officer.

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Introducing Rex Schaeffer, VP of Legal and Chief Compliance Officer

August 2, 2022

Rex Schaeffer joins the Afni family as Vice President of Legal and Chief Compliance Officer.

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Celebrating 22 years in Bowling Green!

July 22, 2022

We're so grateful to celebrate 22 years in Bowling Green, KY. Let's do more together!

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Celebrating 22 years in Bowling Green!

July 22, 2022

We're so grateful to celebrate 22 years in Bowling Green, KY. Let's do more together!

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A night of glam, rewards for Afni PH’s ‘champion’ employees

April 13, 2022

Afni Philippines’ top performers were treated to a night of glam and rewards at the annual Afni Champion Employee (ACE) Recognition Night.

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A night of glam, rewards for Afni PH’s ‘champion’ employees

April 13, 2022

Afni Philippines’ top performers were treated to a night of glam and rewards at the annual Afni Champion Employee (ACE) Recognition Night.

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Afni promotes Kathy Poley to COO

March 14, 2022

We’re delighted to announce the promotion of Kathy Poley to the position of Chief Operations Officer (COO). From her start on a call center floor to roles in client services and strategic planning, she’s proven to be a high performing leader who delivers results and build strong relationships.

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Afni promotes Kathy Poley to COO

March 14, 2022

We’re delighted to announce the promotion of Kathy Poley to the position of Chief Operations Officer (COO). From her start on a call center floor to roles in client services and strategic planning, she’s proven to be a high performing leader who delivers results and build strong relationships.

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Afni is ...

March 8, 2022

Afni is so much more than a place to work.

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Afni is ...

March 8, 2022

Afni is so much more than a place to work.

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Introducing our new CISO

February 28, 2022

We are excited to announce Brent Deterding has joined Afni as Chief Information Security Officer (CISO). Deterding will supervise and be responsible for our information and data security strategy, practices, and policies in this role.

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Introducing our new CISO

February 28, 2022

We are excited to announce Brent Deterding has joined Afni as Chief Information Security Officer (CISO). Deterding will supervise and be responsible for our information and data security strategy, practices, and policies in this role.

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Collaboration Drives Results

January 6, 2021

In 2005, leaders from a Top 10 P&C insurance company met with Afni to discuss options for improving their insurance subrogation recoveries. Fifteen years and additional services later, the partnership is still going strong.

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Collaboration Drives Results

January 6, 2021

In 2005, leaders from a Top 10 P&C insurance company met with Afni to discuss options for improving their insurance subrogation recoveries. Fifteen years and additional services later, the partnership is still going strong.

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Arbitrations That Pay

July 2, 2020

A top 10 P&C Auto Insurance carrier was experiencing a backlog of arbitrations, but they were hesitant to outsource the work from their internal team. When they decided to give it a try, Afni proved they made the right decision in bringing their work to the experts. They got expert results.

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Arbitrations That Pay

July 2, 2020

A top 10 P&C Auto Insurance carrier was experiencing a backlog of arbitrations, but they were hesitant to outsource the work from their internal team. When they decided to give it a try, Afni proved they made the right decision in bringing their work to the experts. They got expert results.

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Subrogation Solutions That Perform

May 29, 2020

The pivot of the business process outsourcing (BPO) industry to a remote workforce introduced many potential security risks. Applying lessons learned from years of experience deploying work-from-home solutions, Afni put the right people, tools, and processes in place to safeguard our client partners and their customers.

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Subrogation Solutions That Perform

May 29, 2020

The pivot of the business process outsourcing (BPO) industry to a remote workforce introduced many potential security risks. Applying lessons learned from years of experience deploying work-from-home solutions, Afni put the right people, tools, and processes in place to safeguard our client partners and their customers.

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Collections with a friendly (inter)face

May 20, 2020

Everyone agrees there are benefits to connecting with customers in their channel of choice. Consumer collections are no different. When Afni introduced live chat to a collection program, the results we saw were impressive.

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Collections with a friendly (inter)face

May 20, 2020

Everyone agrees there are benefits to connecting with customers in their channel of choice. Consumer collections are no different. When Afni introduced live chat to a collection program, the results we saw were impressive.

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Enhanced Sales Training

March 4, 2020

Connect the five steps of sales to drive stronger, lasting performance.

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Enhanced Sales Training

March 4, 2020

Connect the five steps of sales to drive stronger, lasting performance.

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Maximizing The Sales Chat Channel

December 18, 2019

Drive top line revenue and strengthen the value of online experiences through chat.

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Maximizing The Sales Chat Channel

December 18, 2019

Drive top line revenue and strengthen the value of online experiences through chat.

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Simulated Learning Approach

December 16, 2019

Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.

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Simulated Learning Approach

December 16, 2019

Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.

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Right Start Methodology: Success From The Start

December 13, 2019

Launch a new inbound consumer collections program with no interruption to service delivery or results.

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Right Start Methodology: Success From The Start

December 13, 2019

Launch a new inbound consumer collections program with no interruption to service delivery or results.

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