Resources

We’re excited to share that Judy Volk is rejoining Afni on September 3 as Vice President of Client Services and Operations, Subrogation.

We’re excited to share that Judy Volk is rejoining Afni on September 3 as Vice President of Client Services and Operations, Subrogation.

In today's customer-centric business environment, contact centers are crucial touchpoints between companies and their customers. Ensuring high performance and efficiency is essential, and Afni leverages analytics and AI to drive behaviors that enhance the customer experience.

In today's customer-centric business environment, contact centers are crucial touchpoints between companies and their customers. Ensuring high performance and efficiency is essential, and Afni leverages analytics and AI to drive behaviors that enhance the customer experience.

Our U.S. employees have boosted their careers and earned degrees, thanks to our empowering partnership with Indiana Tech! Offering scholarships, tuition reimbursement, and flexible online learning, we make education accessible for everyone. Read their inspiring stories here!

Our U.S. employees have boosted their careers and earned degrees, thanks to our empowering partnership with Indiana Tech! Offering scholarships, tuition reimbursement, and flexible online learning, we make education accessible for everyone. Read their inspiring stories here!

Enjoy our highlight reel from the Philippine's annual Afni Champion Employee (ACE) awards ceremony, recognizing outstanding performance and contributions over the past year.

Enjoy our highlight reel from the Philippine's annual Afni Champion Employee (ACE) awards ceremony, recognizing outstanding performance and contributions over the past year.

Afni marked a significant company milestone today with the opening of its newest site in Laguna. It is currently the third office in the Philippines and the very first located outside of Metro Manila.

Afni marked a significant company milestone today with the opening of its newest site in Laguna. It is currently the third office in the Philippines and the very first located outside of Metro Manila.

Rising Filipino pop group Alamat brought electrifying energy to the grand opening of Afni's newest site in Laguna, turning the event into a celebration of Filipino talent and the country's thriving business process outsourcing (BPO) industry.

Rising Filipino pop group Alamat brought electrifying energy to the grand opening of Afni's newest site in Laguna, turning the event into a celebration of Filipino talent and the country's thriving business process outsourcing (BPO) industry.

At Afni, we have your hand in every step of the way to becoming better—better for our clients and their customers.

At Afni, we have your hand in every step of the way to becoming better—better for our clients and their customers.

Afni celebrated the opening of its first office in Mexico as part of its ongoing global expansion strategy to better support clients and provide more job opportunities.

Afni celebrated the opening of its first office in Mexico as part of its ongoing global expansion strategy to better support clients and provide more job opportunities.

The 2023 holiday music video is here! Prepare for some surprise moves, loads of holiday spirit, and a fun seasonal celebration sure to make you smile and laugh.

The 2023 holiday music video is here! Prepare for some surprise moves, loads of holiday spirit, and a fun seasonal celebration sure to make you smile and laugh.

Exciting news! We’re thrilled to announce the well-deserved promotions of two incredible leaders who've helped shape our success: Mike Schwermin and Khalid Khursheed.

Exciting news! We’re thrilled to announce the well-deserved promotions of two incredible leaders who've helped shape our success: Mike Schwermin and Khalid Khursheed.

Family Day 2023 was full of thrilling rides, delectable treats, spooky activities, costume contests, most importantly, quality time with loved ones!

Family Day 2023 was full of thrilling rides, delectable treats, spooky activities, costume contests, most importantly, quality time with loved ones!

Afni unveiled a new floor at its Fairview office on Friday as it scales operations in the Philippines.

Afni unveiled a new floor at its Fairview office on Friday as it scales operations in the Philippines.

Afni has announced the opening of its first office in Mexico, marking a significant milestone in its ongoing global expansion strategy. The new office in Monterrey is a testament to Afni's commitment to delivering exceptional customer experiences and further strengthening its presence in key markets.

Afni has announced the opening of its first office in Mexico, marking a significant milestone in its ongoing global expansion strategy. The new office in Monterrey is a testament to Afni's commitment to delivering exceptional customer experiences and further strengthening its presence in key markets.

On Saturday, April 22, we hosted our Annual ACE Awards Banquet at The Elements at Centris in Quezon City. The night was a smashing success – truly an evening of glitz, glamour, camaraderie, and celebration of our highest-achieving and longest-tenured employees.

On Saturday, April 22, we hosted our Annual ACE Awards Banquet at The Elements at Centris in Quezon City. The night was a smashing success – truly an evening of glitz, glamour, camaraderie, and celebration of our highest-achieving and longest-tenured employees.

We’re thrilled to announce the first generation of REACH program participants!

We’re thrilled to announce the first generation of REACH program participants!

Helping members of the Afni family in need is a holiday tradition at Afni. This year, our employees' generosity will help make the holidays a bit merrier for over 1,000 kids in our extended family. Simply amazing.

Helping members of the Afni family in need is a holiday tradition at Afni. This year, our employees' generosity will help make the holidays a bit merrier for over 1,000 kids in our extended family. Simply amazing.

Skillfully negotiate non-standard carrier-to-carrier subrogation files.

Skillfully negotiate non-standard carrier-to-carrier subrogation files.

We’ve opened the doors to our new site at SM City Fairview!

We’ve opened the doors to our new site at SM City Fairview!

Family Day 2022 was an enchanting experience perfect for kids of all ages!

Family Day 2022 was an enchanting experience perfect for kids of all ages!

We officially opened our newest site in the Philippines with a Grand Launch event. Find out more about the site here.

We officially opened our newest site in the Philippines with a Grand Launch event. Find out more about the site here.

Afni CISO Brent Deterding is featured in Interface Magazine - Technology and FinTech explaining how to position security and cyber effectiveness as a critical business enabler.

Afni CISO Brent Deterding is featured in Interface Magazine - Technology and FinTech explaining how to position security and cyber effectiveness as a critical business enabler.

Rex Schaeffer joins the Afni family as Vice President of Legal and Chief Compliance Officer.

Rex Schaeffer joins the Afni family as Vice President of Legal and Chief Compliance Officer.

We're so grateful to celebrate 22 years in Bowling Green, KY. Let's do more together!

We're so grateful to celebrate 22 years in Bowling Green, KY. Let's do more together!

Afni Philippines’ top performers were treated to a night of glam and rewards at the annual Afni Champion Employee (ACE) Recognition Night.

Afni Philippines’ top performers were treated to a night of glam and rewards at the annual Afni Champion Employee (ACE) Recognition Night.

We’re delighted to announce the promotion of Kathy Poley to the position of Chief Operations Officer (COO). From her start on a call center floor to roles in client services and strategic planning, she’s proven to be a high performing leader who delivers results and build strong relationships.

We’re delighted to announce the promotion of Kathy Poley to the position of Chief Operations Officer (COO). From her start on a call center floor to roles in client services and strategic planning, she’s proven to be a high performing leader who delivers results and build strong relationships.

Afni is so much more than a place to work.

Afni is so much more than a place to work.

We are excited to announce Brent Deterding has joined Afni as Chief Information Security Officer (CISO). Deterding will supervise and be responsible for our information and data security strategy, practices, and policies in this role.

We are excited to announce Brent Deterding has joined Afni as Chief Information Security Officer (CISO). Deterding will supervise and be responsible for our information and data security strategy, practices, and policies in this role.

In 2005, leaders from a Top 10 P&C insurance company met with Afni to discuss options for improving their insurance subrogation recoveries. Fifteen years and additional services later, the partnership is still going strong.

In 2005, leaders from a Top 10 P&C insurance company met with Afni to discuss options for improving their insurance subrogation recoveries. Fifteen years and additional services later, the partnership is still going strong.

A top 10 P&C Auto Insurance carrier was experiencing a backlog of arbitrations, but they were hesitant to outsource the work from their internal team. When they decided to give it a try, Afni proved they made the right decision in bringing their work to the experts. They got expert results.

A top 10 P&C Auto Insurance carrier was experiencing a backlog of arbitrations, but they were hesitant to outsource the work from their internal team. When they decided to give it a try, Afni proved they made the right decision in bringing their work to the experts. They got expert results.

The pivot of the business process outsourcing (BPO) industry to a remote workforce introduced many potential security risks. Applying lessons learned from years of experience deploying work-from-home solutions, Afni put the right people, tools, and processes in place to safeguard our client partners and their customers.

The pivot of the business process outsourcing (BPO) industry to a remote workforce introduced many potential security risks. Applying lessons learned from years of experience deploying work-from-home solutions, Afni put the right people, tools, and processes in place to safeguard our client partners and their customers.

Everyone agrees there are benefits to connecting with customers in their channel of choice. Consumer collections are no different. When Afni introduced live chat to a collection program, the results we saw were impressive.

Everyone agrees there are benefits to connecting with customers in their channel of choice. Consumer collections are no different. When Afni introduced live chat to a collection program, the results we saw were impressive.

Connect the five steps of sales to drive stronger, lasting performance.

Connect the five steps of sales to drive stronger, lasting performance.

Drive top line revenue and strengthen the value of online experiences through chat.

Drive top line revenue and strengthen the value of online experiences through chat.

Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.

Reduce time to proficiency and allow learners to experience their first interactions without negatively impacting the experience.

Launch a new inbound consumer collections program with no interruption to service delivery or results.

Launch a new inbound consumer collections program with no interruption to service delivery or results.