Get to Know Us Better

Afni is a global team of people passionate about helping brands develop meaningful and profitable relationships with their customers. It's what we do and why we're here.

It was in 1936 when we got our start as a consumer collections agency in Bloomington, Illinois. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients different ways to connect with their customers for many reasons. Our contact center teams know what it takes to get the results your business needs. We're ready to prove it to you.

When you work with us:

  • We think about your business all the time.
  • You get a steady diet of useful Afni recommendations and ideas.
  • We take on the important role of protecting your brand equity.
  • You get the performance your business needs.

Our clients trust us with their customer relationships. We're happy to earn that trust every day.

Bring Us Your Challenges and We'll Bring Our Ideas

We love solving problems and helping our clients get the best performance possible. In fact, we outperform our competitors all the time on the metrics that matter most. When you need a partner to manage the customer lifecycle to your competitive advantage, we are ready.

We've built our business on performance and ideas. When our clients bring us new challenges and ideas, we get right to work. We're their go-to company to pilot new programs and test new technologies to see what works best.

But we don't stop there. When we think about your business all the time, good ideas emerge that help you get better. Our ideas have helped our clients sell more, collect more, and generally get more value from their customer interactions.

About Us

  • Privately-held company
  • In business since 1936
  • Midwest U.S. headquarters
  • Global operations centers
  • 24x7 operations
  • PCI-DSS certified
  • SSAE16, and HIPAA compliant
  • ~10,000 employees

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AfniCARES for Our Communities

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