Our team uses a consultative approach to proactively share ideas to delight your customers and drive your business forward. That’s why we’re here.
We’re here to pave the way for you to pursue your dreams and make a difference. Together, we will be more.
Guided by our core values, we bring people together to enable high performing, curious, and passionate teams inspired to win.
Your relationships matter most.
A business is more than just an abstract concept of products and services. The relationships you build with real people are the backbone of your brand – they’re what people think of when they hear your company’s name. At Afni, we’re passionate about analyzing and improving these relationships to help businesses thrive. Our contact center teams are dedicated to providing superior service and support, building long-term relationships that benefit your business and your customers.
Your customers need your expertise along the way. We're here to help.
We’re skilled at connecting with customers and potential customers, probing to identify their wants, listening to stated and unstated needs, and strengthening brand loyalty. When your customers feel heard, they're more likely to continue engaging with your products and services while sharing their experience with others.
Quick conversations with your customers matter, and we aim to provide prompt answers and resolution. However, we believe effective customer engagement is about more than just responding to inquiries or complaints. We build trust through personalized experiences to keep them coming back.
We help you maximize and improve your bottom line by going beyond the traditional transactional model and fostering meaningful connections with both customers and other carriers. Our P&C Insurance solutions include full subrogation services, efficient claims handling, and customer engagement support.
We go to work on your behalf, helping you recover past-due balances while protecting healthy relationships with your customers and staying compliant with regulatory demands. We blend useful technology, helpful segmentation, and certified agents to reach the right people with the right message at the right time.
Phone, email, text, or online – where your customers are, we can reach them.
Inbound and Outbound Voice
Whether we answer the call or make the call, we aim to provide a quick resolution or a helpful recommendation.
Digital Engagement
Our chat, messaging, and social media solutions offer customers the ability to engage when it’s convenient for them.
Back Office Processing
We’ll handle your back office processes, fine-tuning them to work better and allowing you to get back to what you do best.
We’re excited to share that Judy Volk is rejoining Afni on September 3 as Vice President of Client Services and Operations, Subrogation.
Learn MoreIn today's customer-centric business environment, contact centers are crucial touchpoints between companies and their customers. Ensuring high performance and efficiency is essential, and Afni leverages analytics and AI to drive behaviors that enhance the customer experience.
Learn MoreOur U.S. employees have boosted their careers and earned degrees, thanks to our empowering partnership with Indiana Tech! Offering scholarships, tuition reimbursement, and flexible online learning, we make education accessible for everyone. Read their inspiring stories here!
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Getting started with an Afni solution is easy. Get in touch and let's talk.
Contact usWant to be part of a fun, rewarding, diverse, and caring community? Do you love helping people, solving problems, and building lasting relationships? We'd love to have you on the Afni team! Learn more about our corporate culture and view open positions!
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