Afni will Add 150 New Web Chat Jobs to its Bloomington Customer Engagement Operations

Posted December 28, 2016 in Afni News

Afni is growing its Bloomington, Illinois operations by adding 150 new contact center jobs in 2017. Most of the new positions will be web chat customer service agents, which represent a growing trend in how people interact with companies.

“Many people now go to company websites to get the answers or assistance they need,” said Kathy Poley, Senior Vice President of Global Contact Center Operations. “When those people are online, sometimes they need help and prefer a quick back-and-forth online chat with an agent instead of calling or being called. Instead of wearing a headset and answering calls, our web chat team will interact with people by typing responses into a website chat window.”

Afni’s new web chat agents will represent a major U.S. brand by assisting their small business customers with questions related to service plans, billing, and account changes. The web chat jobs expand the types of entry-level employment options the company now offers in Bloomington.

“Afni is a global leader, providing outsourced contact center solutions to communications, insurance, and healthcare industries,” Poley said. “Bringing new types of contact center jobs to Bloomington gives our employees a chance to learn about the next generation of customer service and gain marketable skills in the area of online customer engagement. It’s an exciting time to join Afni in Bloomington and we are excited to grow our web chat team here.”

Afni employs 700 people in Bloomington across its contact center and corporate headquarters. Most are customer engagement agents working at its operations center on Martin Luther King Jr. Drive near Route 9. The company will ramp up its hiring in early January and expects to add 60 employees in the first few weeks of the month. In addition to web chat agents, Afni is also hiring inbound phone customer service agents, consumer collections specialists, and subrogation specialists.

Afni hosted hiring open house events in January and February at its 1310 Martin Luther King Jr Drive location. The hiring open house events give candidates an opportunity to tour the building, meet the Afni team, apply, and interview. Successful candidates are often hired the same day.

Interested candidates can also apply in person or online.

  • In person (1310 Martin Luther King Jr. Drive, Bloomington, IL 61701) Monday – Thursday 8 a.m. to 5 p.m. or Friday 9 a.m. to 5 p.m.
  • Text AFNIBN to 555888 to apply from a smartphone or tablet. (Text msg+data rates may apply)
  • Apply online at

This press release was updated February 5, 2017.

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