Get more from internal contact center operations and customer experiences. We holistically approach contact center operations to offer recommendations that add value to your end-to-end customer lifecycle.
Improve your processes.
Whether we provide tools and resources to help you improve in-house operations, or assume management of your operational support functions, our professional services and consulting engagements help you get more from your business processes.
Training, curriculum, & script development
Get your front line teams well equipped and informed.
Front line training delivery
Increase the effectiveness of new employees and lower the learning curve.
Business process assessments & design
Analyze your contact center business tools and processes, to uncover opportunities for performance and process improvement.
System desktop solutions & integration.
Integrate multiple or disparate systems to reduce handle time, increase data accuracy, and improve customer experience.
Maximize the productivity, forecasting, schedules, and intraday allocation of your operations team members.
"I personally have found that Afni is a dedicated, reliable, and trusted partner."
Client since 1996
Connect With Us
Ready to talk more about how Afni can help bring solid results and smart solutions to your customer experience strategy?
We tailor our solutions to meet the needs of your industry.
Customer Contact Channels
Our contact channels allow you to be where your customers are.
- Inbound & Outbound Phone
- Web Chat
- Direct Mail