Insurance Industry Solutions

Maximize the value of policyholder relationships.

Insurance companies know that the total customer experience matters to retain and grow policyholder relationships. Our connections with policyholders – at each stage of the customer lifecycle – make a positive and lasting impact on lifetime loyalty. Our licensed and non-licensed agents create exceptional policyholder experiences.

One contact at a time.

From care and billing support to full subrogation management and premium collections, we help insurance companies get more from policyholder relationships and their own operational processes.

An Afni solution is perfect if you need to:

• Create exceptional policyholder experiences.
• Find new policyholders and retain the ones you have.
• Manage inquiries from your field agent force.
• Improve net recovery of subrogation and outstanding premium dollars.
• Reduce your operating costs with greater results.
• Protect your brand equity and strengthen loyalties.
• Increase market share and outsmart the competition.

We are results driven. On behalf of our insurance industry client partners, we have:

• Achieved a 20% recovery rate on residential premium collections, consistently outperforming the competition by 4 percentage points.
• Saved a life insurance client $28 million in secured policyholder value over seven months through an at-risk retention program.
• Doubled property subrogation recoveries for a property and casualty insurance company, just one year after partnering with Afni.

Co-sourcing Subrogation to Increase Performance and Manage Costs.

Are your carrier-to-carrier (C2C) and uninsured motorist (UM) subrogation activities missing something big?
Learn more →

Product Deficiencies: A Different Type of Haystack in Product Subrogation

Ignorance isn't bliss. It's just expensive. Discover how Afni's powerful Adept database combines public resources with proprietary information to flag the deficient products at the heart of…
Learn more →