Communications industry solutions

Get more from your customer relationships.

Telecommunications, wireless, internet, and cable/satellite companies face competitive pressures with every customer, product, bundle, and offer. We get it. Our focus on each customer experience translates to high net promoter scores and increased revenue per customer.

In fact, we consistently outperform our competitors and outpace goals we set in partnership with our client partners.

We increase the value of online purchases, resolve billing issues quickly the first time, and recover more dollars of outstanding debt, all in the spirit of helping communications companies get more from relationships and their own operations processes.

An Afni solution is perfect if you need to:

• Improve net promoter scores cost effectively.
• Increase market share and outsmart the competition.
• Create customer experiences that give you a competitive edge.
• Partner with a team that understands your industry as much as you do.
• Find a flexible and nimble partner that will consistently hit and exceed goals.
• Hear recommendations and innovations that will improve your business.

We are results driven. On behalf of our communications industry client partners, we have:

• Reduced customer churn by 20 percent in less than six months.
• Reduced new B2B customer churn from 30 percent to 18 percent.
• Consistently improved key success metrics, including a 55 percent increase in sales-per-hour.
• Outperformed our competition by as much as 63 percent in a multi-vendor environment.

Afni will add 400 Work-at-home Customer Service Representatives Across Seven States

For the second time in 2012, Afni will expand its work-at-home team by hiring 400 Afni@Home Customer Service Representatives across seven U.S. states between now and the end of 2012.
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The Better Business Bureau of Central Illinois Awards Afni the Torch Award

The Better Business Bureau (BBB) of Central Illinois awarded Afni with its annual Torch Award, which promotes not only the importance of ethical business practices, but also the willingness…
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Afni Launches Operations in Philippines

Afni has announced its expansion to the Philippines. The company launched its inaugural Asia operations in metro Manila in late August, 2012 with a new customer acquisition contact center…
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