Contact Channels

Be where your customers are.

The world has gone multi-channel, no question. Customer channel preference is becoming as important as resolving issues and maximizing loyalty. We understand that. We want to be there when your customers need assistance or advice - day or night - across the channels most convenient to them. Whether they contact us or we contact them, we'll be there to engage in meaningful conversations that positively impact lifetime loyalty.

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  Inbound and outbound phone

  Using advanced call routing and complex dialing technologies, we connect to your customers quickly and cost effectively.

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  Web chat & collaboration

  Increase the effectiveness of your websites by engaging with online customers and closing sales faster.

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  IVR self-service

  When transaction-type contacts require quick answers, our data-integrated IVR capabilities deliver cost-effective resolution.

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  Email

  We respond to customer emails quickly and accurately to get customers the answers they need to be on their way.

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  Direct mail

  In support of our receivables and subrogation solutions, we take an analytic and targeted approach to reaching customers.