About Afni

We're a customer engagement company focused on improving the relationships our clients have with their customers.

When you work with us, we know our role in protecting your brand equity. It’s important. We get it. Our clients trust us with their customer relationships, and we earn that trust, day-in and day-out.

In short, we make it happen, one contact at a time.

A little about us

We’re a global company with headquarters in Bloomington, Illinois. We have Midwest values and a global mindset.

Our innovative spirit turns challenges into opportunities and keeps us focused on transforming our clients into partners, and our partners into advocates.

When you need a partner to manage the customer lifecycle to your competitive advantage, we are here.

Why companies do business with Afni.

We’ll help you get more meaningful and profitable relationships with your customers at a competitive cost. Trust is earned by steady performance and the right approach to partnerships. Our clients trust us with their customer relationships. It’s an honor and we know it isn’t given easily. So, we earn it, day-in and day-out.

Creating delightful experiences

We're innovative and like turning challenges into opportunities. This keeps us focused on transforming our clients into partners, and our partners into advocates.

It’s what we do, and who we are.

AfniCARES

Being a good community partner is more than just setting up shop and creating jobs. We take our responsibility seriously, and listen to the challenges our neighbors face. Then, we take action. 

Learn about AfniCARES →

Connect With Us

Getting started with an Afni solution is easy. Get in touch and let's talk. 

Find us

Want to know where we're located? Get directions to our operations centers.

Afni at a Glance

  • Privately-owned company
  • 78+ years of business
  • Midwest U.S. headquarters
  • 4,000+ employees
  • Domestic and offshore locations
  • 24x7 operations
  • PCI-DSS certified
  • FDCPA compliant
  • SSAE16 compliant
  • HIPAA compliant