ICSA Diamond Sponsor Afni attends the International Customer Service Association  2012 Conference in Richmond, Virginia.

“This is the third year that Afni has served as a Diamond Sponsor for the ICSA annual conference,” said Don Yager, Executive Director, Enterprise Performance Development.

“This conference is so valuable to customer service professionals because it brings together thought leaders from across many industries to discuss developing trends and best practices for creating exceptional customer experiences, Yager said."

According to Yager, attendees walk away with information and tools they can immediately implement to positively impact their organizations. Yager is also Director of Communications and Conference Committee Chair on the board of ICSA.

To learn more about the ICSA conference, click here.