Arbitration Forums, Inc., in its Year-End 2012 Intercompany Arbitration Performance Reports, reported Afni's respondent and applicant arbitration performance as well above industry average across a number of key measurements.

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Training Magazine announced Afni is among its Training Top 125, which ranks companies’ excellence in employer-sponsored training and development programs.

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Afni hosted a Customer Service Appreciation Night to celebrate people in the community serving on the front lines of customer service. The event was Monday, January 28 from 7 to 9 pm at the Greeley Ice Haus, and included ice skating, music, food, and fun.

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Afni is hosting its third, in a series of four, hiring party to add hundreds of additional Customer Service and Customer Sales Representatives to its expanding client programs in Tucson.

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For the second time in 2012, Afni will expand its work-at-home team by hiring 400 Afni@Home Customer Service Representatives across seven U.S. states between now and the end of 2012.

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Afni has announced its expansion to the Philippines. The company launched its inaugural Asia operations in metro Manila in late August, 2012 with a new customer acquisition contact center program supporting a communications industry client.

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The Better Business Bureau (BBB) of Central Illinois awarded Afni with its annual Torch Award, which promotes not only the importance of ethical business practices, but also the willingness and efforts made by outstanding businesses to ensure that the marketplace remains fair and honorable.

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Expanding its work-from-home workforce, Afni is adding 135 Afni@Home Customer Service Representatives across seven U.S. states beginning July 20.

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