Who We Are

Afni is a global team of people passionate about helping brands develop meaningful and profitable relationships with their customers. It’s what we do and why we’re here.

Our story began in 1936 in Bloomington, Illinois, offering account support to local businesses. Over the years, we’ve transformed into a leading global BPO (business process outsourcing) provider, adapting our expertise and solutions to align with the changing needs of our partners and their customers. At our core, we’re committed to delivering results that matter to our partners.

Bring Us Your Challenges. We'll Bring Ideas.

We’re all about creating solutions that make a real difference, not just checking boxes. We take the time to understand your business and your customers, so we can create tailor-made solutions that are both effective and cost-efficient.

Our team is made up of experts in customer experience, collection strategy, negotiation tactics, and advanced analytics. We use the latest tools and techniques to get the results our partners need to stay ahead of the curve.

What sets us apart is our commitment to building long-term partnerships with our clients. We don’t just come in, do the job, and leave – we work with you to achieve your goals over time. We’re in it for the long haul, and we’re always looking for ways to add value to your business.

Afnimazing Culture

The Afni family is a successful, fun, bold, rewarding, and caring community of diverse individuals. We have a shared passion for creating meaningful connections, celebrating together, and supporting causes near to our hearts.

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Global Locations

Afni’s global network of operations centers in three countries offers a diverse talent pool, enabling efficient scaling of operations. Plus our Afni@Home program staffs hundreds of customer experience professionals who work from the comfort of their homes.

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Industry Expertise

With an intentional focus on the industries we serve, we optimize our resources, processes, and investments, leading to higher efficiencies and lower costs for you.

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Servant Leadership

With Afni, you have a true partner. Our leaders are engaged at every level and thrive in transparent and collaborative connections with our partners.

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Connect With Us

Getting started with an Afni solution is easy. Get in touch and let's talk.

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Join our team!

Want to be part of a fun, rewarding, diverse, and caring community? Do you love helping people, solving problems, and building lasting relationships? We'd love to have you on the Afni team! Learn more about our corporate culture and view open positions!

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