Afni Opens New Philippines Contact Center in Quezon City
Afni has opened a new contact center in Quezon City to accommodate its ongoing growth. With this location, Afni plans to grow its headcount in the Philippines by nearly 50%.
“Quezon City is home to an outstanding pool of talented and experienced industry professionals, and the success and growth we’ve experienced is directly related to the outstanding team we’ve found in the community,” said Doug Jones, President of Afni-Philippines. “We are thrilled to add a second center in Quezon City. This new site gives us room to grow and will provide our staff members many development and promotional opportunities moving forward.”
The new facility at One Felicity Center on Commonwealth Avenue will serve as the regional operations hub for the company while providing needed expansion space for operations. Afni will occupy 27,000 square feet across two dedicated floors in the state-of-the-art facility.
“This expansion reinforces our commitment to the greater Manila area as an integral piece of our long-term strategy,” said Jones. “2017 is off to a fantastic start and we look forward to creating more opportunities for the people and communities of the area.”
Since launching operations in the Philippines in 2012, Afni has grown its local operations to more than 2,500 employees providing a full suite of contact center solutions to leading U.S.-based companies.
Afni is a U.S.-based global contact center company representing the world’s best brands in insurance, telecommunications, satellite and cable, and healthcare. The Company’s contact center agents engage in meaningful conversations with clients’ customers over the phone, email, and web chat. Afni is a 2013-2017 Training magazine Top 125 Award winner and strong community partner supporting local organizations.
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