Cost Effectively Put Patients and Policyholders First
We hear it all the time. Hospitals, clinics, pharmacies, medical groups, and insurance companies are struggling to balance the realities of shrinking budgets with the necessity of exceptional patient care.
As your patients and policyholders move through their experiences with medical care, we're here to help care for them as much as you do. From our contact center and back office operations, we help healthcare companies manage patient relationships from start to finish.
An Afni solution is perfect if you need to:
- Partner with a company that cares as much about patients as you do.
- Protect your brand equity and get meaningful results.
- Find more resources and expertise to manage ICD-9 processing and prepare for ICD-10.
- More cost effectively manage billing and medical code processing.
- Centralize support functions cost effectively.
- Care for patients at every step of their journey with you.
- Reduce costs and increase performance across back office and patient contact functions.
We are results driven. On behalf of our healthcare industry client partners, we have:
- Maintained a 10% higher consumer collections liquidation rate compared to our closest competitor.
- Designed and deployed a provider toll-free claims status hotline on behalf of a healthcare insurance client.
- More than two decades of healthcare industry experience.
How we can help:
- Early out collections
- Third-party collections
- ICD-9 to ICD-10 transitions
- Medical coding and billing back office
- Patient care before and after services
- Web chat navigation assistance
- Web chat sales and enrollment assistance
- Appointment setting and reminders
- Pre-appointment intake surveys
- Surveys and service follow-up
- Open enrollment support and website testing
- Physician referrals
- Revenue cycle management